Bruce Rauner, Governor

State Links Skip to Content Skip to State Links

 Health & Safety
 Family & Home
 About Illinois

Stay Informed

Your Government

Illinois Flag Honors

Inspector General

 IGNN: State/All Press Release

The State of Illinois News page provides access to the Illinois Government News Network and all state press releases.

September 3, 2009

More than 150,000 Seniors were helped by State’s HelpLine
Department on Aging staff links seniors with program and services, including important prescription benefits

SPRINGFIELD – The Illinois Department on Aging (IDoA) assisted almost 157,000 seniors and their caregivers through its Senior HelpLine during the last fiscal year (July 1, 2008 to June 30, 2009.)  
Senior HelpLine staff offer HELP.  When speaking with callers staff will:  Help you locate services in your community; Evaluate your needs and answer questions; Link you to local case management services; and Provide information and assistance. 

“During these tough economic times, older adults may need extra assistance to remain in their homes and communities,” said IDoA Director Charles D. Johnson.  “The Department is pleased to offer this special assistance to older adults and their caregivers so they can know about programs and services available to them.”

Breakdown of the number of calls the Senior HelpLine received:
• FY05 (July 1, 2004 to June 30, 2005) = 104,168
• FY06 (July 1, 2005 to June 30, 2006) = 118,966
• FY07 (July 1, 2006 to June 30, 2007) = 132,226
• FY08 (July 1, 2007 to June 30, 2008) = 147,915
• FY09 (July 1, 2008 to June 30, 2009) = 156,896

The majority of the calls received by Senior HelpLine staff concern prescription assistance benefits.  Senior HelpLine staff work with older adults and their caregivers to provide information regarding the state’s pharmaceutical assistance program, Illinois Cares Rx, and helps individuals better understand how it coordinates with federal Medicare Part D.  Illinois Cares Rx provides wrap-around coverage to fill in the gaps created by Medicare Part D and offers drug coverage for people who do not have Medicare.

For information about program and services to assist older adults and their caregivers in Illinois, call the Department on Aging Senior HelpLine at 1-800-252-8966 or TTY (hearing impaired) call 1-888-206-1327.



News Categories

 Governor's Office
 Lt. Governor's Office
 Economic Development
 Flag Honors
 Health/Human Services
 Opportunity Returns

News Resources

 Search the News
 IIS Radio News
 RSS News Feeds
 e-News Subscriptions
 Communications Office
 Privacy Statement


Sign up for an e-news subscription
Copyright © 2017 State of Illinois Site Map | Illinois Privacy Info | Kids Privacy | Web Accessibility | Contact Us